✅ 50% refund will be provided for cancellations made 15 days or more before the departure date.

❌ No refund will be applicable for cancellations made within 7 days of departure.

🔁 Date changes are permitted subject to availability and must be requested in advance. Any fare difference will be charged to the guest.

💰 Refunds (if applicable) will be processed within 7–14 working days after cancellation.

🧾 Service charges, booking fees, and government taxes are non-refundable.

⚠️ No-shows or early departures from the tour will be treated as a cancellation and no refund will be provided.

🌦️ Tours canceled due to unforeseen circumstances (weather conditions, natural disasters, political unrest, or government restrictions) will be handled as per company policy or rescheduled where possible.

👤 Cancellation requests must be made in writing (email/WhatsApp) and will be effective only after confirmation from our team.

📅 The company reserves the right to modify or cancel the tour itinerary due to operational reasons or force majeure situations.

EXTRA PAY:

Nathula pass: 5000 per Car

Zero point: 4000 per Car

Namchi : 3000 per Car

Ravagala : 3000 per car

Kala Pather : 4000 per Car

Terms & Conditions

1. Strikes, political closures, natural calamity, landslide, non-permit, flight cancellations, accident, breakdown, weather, sickness, or any untoward incidents – we are not responsible for those things. We try to advise our guest to take no risk and reschedule the Itinerary if we sense any such intention. In such cases guest must stay in the nearest resort / hotel or lodges. Arrangement will be made by us, but the extra costing actual has to be paid by the guest. During the tour or 1 stay of tour, if we can face the strikes or any type of political closures, in that time SilShine Trip have to right to stop the pre booking service or provide the alternate places visit /sightseeing. If by landslide, heavy rain or any other natural calamity car will go by different route, guest will be bare extra money for long route.
2. Vehicle for transfers & sightseeing. Vehicle will be available to guest as per itinerary only (Point to-point)
3. Booking amount will not be refundable for cancellation.
4. In case the client requires in any changes in the pre booked service, such changes would be considered as new service. The cost for the new service is payable separately and adjustment with the cost of original service is not admissible.
5. Such extension oral iteration of the original service is subject to both Swaraj Tours and the guests agreeing on the same. In case of any disagreement HVH commitment is limited to the service already booked.
6. If any tour cancelled because of unfavourable climatic conditions, strike, train cancellation or any other circumstances, in that case booking amount will be forfeited.These will be no refund for any un for seem calamities which may occur during the tour.
7. The Management/Agency/Authority/we will not undertake liability towards any damage or loss of life or any property of the tourist due to an accident, theft, robbery, any
8. Illegal or immoral activity, any penalty by caused of activities against civil rule, natural calamities during the tour.
9. Guests are requested to carry 4 Xerox copy of any Photo ID proof (Except Pan Card) i.e., Passport / Driving License/ Voter ID along with 4 copy P.P. photos.
10. Children / Students are requested to carry Original & 4 Xerox copy of school or College Photo Identity card along with 4 copy P.P. photo. Also carry the original birth certificate.
11. For Infants carry 4 passport size photographs. Additional sightseeing or extra usage of vehicle, other than mentioned in the itinerary, will need extra cost and directly payable on the spot.
12. As there is shortage of space for car parking in the entire Sikkim & Darjeeling region– guest will. Have to wait at the Lobby in time for the vehicle to start their sightseeing / transfers. Once our vehicle will leave the hotel area without picking up the guests & come back at parking stand then guest must have to arrange their own to reach at the parking stand.
13. AC may be switched off on hilly routes.
14. In Sikkim & Darjeeling region the same vehicles will not be providing for the entire tour, it will be changed sector-wise.
15. If any tourist spot does not complete which falls on closing day & if they wants to do the same on next day then they have to pay the extra cost for the vehicle.
16. If guests want any changes in their sightseeing schedule, they should be informed tour executive previous day before 16:00 hrs, after that no changes are allowed. If the guest informs after 16:00hrs it will be consider as a cancellation with no refund or guest will pay extra cost for reschedule the sightseeing.
17. The guests of Innova / Xylo / Scorpion are requested to travel with minimum baggage (one baggage per person). In case of excess baggage, the guest will have to opt for an extra vehicle for carrying the excess baggage. The cost for this extra vehicle will be pay by guest directly.
18. In Gangtok city Traveller / Sumo or Similar will not to be enter in the main city. It will drop at Deorali Stand. Stand to hotel Drop/Pickup costing is not including in package.
19. Vehicle should be providing as category wise not model wise.
20. All vehicle rate shares subject to change for the increasing of fuel cost.
21. Rates are valid for Indian nationals only.
22. North Sikkim / Tsomgo / Nathula Permit are subject of availability. Incise of Landslide or any other reasons those are close that time we provide alternate sightseeing.