Introduction

Silshine Trip (“we”, “us”, “our”) provides travel booking, planning, and related services through the website silshinetrip.example (the “Site”). This Return & Refund Policy explains the circumstances under which cancellations and refunds are processed, along with applicable timelines and conditions.

By making a booking through our Site, you agree to the terms outlined in this policy.

Nature of Services

Silshine Trip offers travel-related services including tour packages, hotel bookings, transportation, and other travel arrangements. As these services are time-bound and provided in coordination with third-party suppliers, refunds are subject to the conditions described below.

Cancellations by the Customer

• Cancellation requests must be submitted in writing via email or official support channels.
• The effective cancellation date is the date the written request is received by us.
• Refund eligibility depends on the type of service booked, the time of cancellation, and supplier policies.
• Supplier cancellation charges and non-refundable service fees will be deducted from the refund amount.

Cancellations or Changes by Silshine Trip

In rare cases, bookings may be cancelled or modified due to operational issues, safety concerns, supplier unavailability, or events beyond our control.

In such cases, you will be offered either a full refund or an alternative service of comparable value, subject to availability. We are not responsible for additional personal expenses unless required by law.

Refund Process

• Approved refunds are processed through the original payment method.
• Refund processing time is typically 7–14 business days after approval.
• Actual credit timelines depend on banks or payment providers.

Non-Refundable Items

• Non-refundable airline tickets
• Visa processing fees
• Travel insurance premiums
• Promotional or special-condition bookings
• No-show bookings

Partial Refunds

Partial refunds may be issued for partially used services or where supplier penalties apply. The refunded amount will reflect actual recoverable costs.

No Physical Returns

Silshine Trip provides service-based and digital offerings only. There are no physical goods to return.

Disputes & Chargebacks

If you believe a refund has been processed incorrectly, please contact us before initiating a chargeback. Chargebacks without prior communication may delay resolution.

Policy Changes

We may update this Return & Refund Policy from time to time. Updated versions will be posted on the Site with a revised effective date.

Contact Us

For cancellation or refund-related queries, contact:

Silshine Trip
Email: contact@silshinetrip.com
Address: Shop No. UG-03, 1st Floor, Raj Point Shopping Centre, Palanpur Jakat Naka, Surat - 395009

This Return & Refund Policy is provided for informational purposes and does not constitute legal advice.